Refund policy

Return & Refund Policy

Last updated: August 13, 2026

At Nady, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be able to return it in accordance with the terms below and applicable Austrian and European consumer protection laws.

1. 30-Day Returns

In addition to your statutory rights, Nady offers a 30-day return period for eligible items.

You have 30 days from the date you receive your order to request a return.

To be eligible for a voluntary return under our 30-day policy, the item must:

Be unworn and unused
Be in the same condition in which you received it
Have all original tags attached, where applicable
Be returned in its original packaging
Include proof of purchase or your order information

To request a return, please contact us at:

Nadyclubcontact@gmail.com

Please do not send an item back before contacting us and receiving return instructions.

2. EU 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason.

To exercise this right, please contact us within the 14-day period by emailing:

Nadyclubcontact@gmail.com

You must then send the goods back without undue delay and generally no later than 14 days after notifying us of your withdrawal.

The returned item should be handled and returned with reasonable care. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless otherwise required by law or agreed by Nady, the direct cost of returning an item under the statutory withdrawal right is the customer's responsibility, provided this was disclosed before purchase.

3. Return Address

After your return request has been approved, we will provide you with the appropriate return instructions and return address.

Please do not send returns to an address without first contacting us.

Return requests can be made by emailing:

Nadyclubcontact@gmail.com

4. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:

Nadyclubcontact@gmail.com

Please include:

Your order number
A description of the problem
Clear photographs or videos showing the issue, where appropriate

We will review the issue and work with you to find an appropriate solution.

Your statutory consumer rights regarding defective or non-conforming goods are not affected by this policy. Under EU consumer protection rules, defective goods are generally covered by a minimum two-year legal guarantee.

5. Items That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including:

Personalised or custom-made products
Products that are sealed for hygiene reasons and have been unsealed after delivery
Other products that fall within a statutory exception to the right of withdrawal

These exceptions do not affect your statutory rights regarding defective or incorrectly supplied goods.

6. Sale Items

Sale and promotional items may be eligible for return under our voluntary 30-day return policy unless otherwise stated on the product page.

However, purchasing an item on sale does not remove any statutory consumer rights that apply under Austrian or EU law.

7. Exchanges

If you would like a different item, size or design, the quickest option is usually to return the original item and place a new order once your return has been accepted.

If you received a defective or incorrect item, please contact us first so we can arrange an appropriate solution.